Welcome to mangaheat. We value your satisfaction and aim to provide a fair and transparent refund process. Please read our Refund Policy carefully before making a purchase.

1. Eligibility for Refunds

You may request a refund if:

• You received a damaged or defective product.
• You received the wrong item.
• Your order was not delivered within the expected timeframe (subject to carrier confirmation).
• You canceled the order before it was shipped.

2. Non-Refundable Items

Refunds are not available for:

• Digital products or downloadable items once delivered.
• Gift cards.
• Sale or clearance items (unless defective).
• Items damaged due to misuse or improper handling.

3. Refund Request Period

Customers must request a refund within 14 days of receiving the order.

4. How to Request a Refund

To request a refund, please contact us at:

Email: contact@mangaheat.com

Please include:

• Your full name
• Order number
• Reason for refund request
• Photos (if item is damaged or incorrect)

5. Refund Process

Once we receive and inspect your request, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing time may take 5–10 business days, depending on your payment provider.

6. Return Shipping

• If the return is due to our error (wrong or defective item), we cover return shipping costs.
• If the return is for other reasons, the customer may be responsible for shipping costs.

7. Contact Us

If you have any questions regarding this Refund Policy, please contact us at:

mangaheat
Email: contact@mangaheat.com